Conditions Générales

1. Parties

Trade Name: Mehmet Can Sincar (Guide Turco)
Address: Petrol İş Mahallesi, Gülistan Sokak, No: 2/12, Kartal / İstanbul
T.C. Identity No: 62215140988
Tax Office: Kartal Tax Office
Email: info@guideturco.com
Phone: +90 530 514 77 47

This Distance Sales Agreement ("Agreement") has been concluded between the Seller, whose information is provided above and who offers services via the website www.guideturco.com, and the Buyer, who purchases services through the website, upon the Buyer's electronic confirmation.

2. Subject of the Agreement

The subject of this Agreement is the determination of the rights and obligations of the parties under Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation, concerning the sale and fulfillment of private tours, personalized travel design, yacht tours, and airport/city transfer services ("Services") ordered by the Buyer electronically through the Seller's website.

3. General Information Regarding the Service

The type, scope, date, time, number of participants, and total price of the service are communicated to the Buyer electronically (via email or website) during order confirmation and form an inseparable part of the order summary.

4. Payment

The service fee is collected online via credit card (including cards supporting 3D Secure) through the Seller's contracted secure payment infrastructure (Garanti BBVA Virtual POS). Card details are not stored on the Seller's servers.

5. Service Fulfillment

The service is fulfilled by the Seller or its authorized partners at the date, time, and meeting point specified in the order confirmation. For airport transfers, the service begins when the vehicle reaches the specified point.

6. Right of Withdrawal and Cancellation Conditions

The absence of a right of withdrawal does not mean that the cancellation and refund policy stated below will not apply. The right of withdrawal and the cancellation/refund policy are two distinct, complementary rights.

Since the services are provided as "time-sensitive services" performed on a specific date and time, the Buyer does not have a right of withdrawal pursuant to paragraph (g) of subparagraph (1) of Article 15 of the Distance Contracts Regulation. Instead, the Seller applies the following cancellation and refund policy:

A. Cancellation Conditions for General Tours and Airport Transfers:

• For cancellations made 48 hours or more before the service time, the full payment is refunded.

• For cancellations made 24 to 48 hours before the service time, 50% of the payment is refunded.

• For cancellations made less than 24 hours before the service time or in case of no-show without notice, no refund is made.

B. Cancellation Conditions for Private Yacht Tours and Boat Rentals:

Due to operational preparations (boat reservation, crew, and logistics) being completed in advance for yacht tours and private boat rental services, different rules apply compared to general cancellation conditions:

• For cancellations made 14 days or more before the service date, the full payment is refunded.

• For cancellations made 7 to 14 days before the service date, 50% of the amount is refunded.

• Aucune restitution n'est effectuée en cas d'annulation effectuée moins de 7 jours avant la date du service ou en cas de « non-présentation » (no-show).

Les demandes d'annulation doivent être transmises au Vendeur par e-mail ou via les canaux de communication officiels.

7. Demandes de modification

Les demandes de modification, telles que les retards de vol, les changements d'horaire ou les mises à jour d'itinéraire, peuvent être effectuées gratuitement jusqu'à 12 heures avant l'heure du service, sous réserve de disponibilité.

8. Procédures de remboursement

Les remboursements approuvés sont transférés sur la carte originale utilisée pour le paiement via l'infrastructure Garanti BBVA Sanal POS. Le montant du remboursement est généralement crédité sur le compte dans un délai de 7 à 14 jours ouvrés, selon les délais de traitement de la banque.

Pour les paiements effectués en devises (USD/EUR/GBP, etc.), le remboursement est calculé au taux de change en vigueur à la date de la transaction. Les différences dues aux fluctuations de change ne sont pas de la responsabilité du Vendeur.

9. Résolution des litiges

En cas de litige découlant du présent Contrat, les Commissions d'arbitrage des consommateurs et les Tribunaux de consommation compétents du lieu où l'Acheteur a effectué la transaction sont compétents, dans les limites monétaires fixées chaque année par le Ministère du Commerce.

10. Entrée en vigueur

L'Acheteur est réputé avoir accepté l'intégralité des dispositions du présent Contrat de manière électronique au moment de la confirmation de la commande, et le Contrat entre en vigueur à ce moment-là.