Delivery & Return Policy

Trade Name: Mehmet Can Sincar (Guide Turco)
Address: Petrol İş Mahallesi, Gülistan Sokak, No: 2/12, Kartal / İstanbul
Tax ID No: 62215140988
Tax Office: Kartal Tax Office
Email: info@guideturco.com
Phone: +90 530 514 77 47

At Guide Turco, we aim to provide flexible, reliable, and first-class private experiences. Since our services include private tours, customized travel planning, yacht trips, and airport transfers, our delivery and cancellation terms are as follows.

1. Service Delivery

• Private Tours, Yacht Trips, and Experiences: Once your reservation is confirmed and payment is received, your service is considered "delivered" at the date, time, and location mutually agreed upon in your travel plan.

• Airport Transfers: The service begins when your dedicated vehicle and expert arrive at the specified airport or pickup point.

2. Cancellation and Refund Policy

In accordance with Article 15 of the Law No. 6502 on the Protection of Consumers, the general right of withdrawal does not apply to our services performed on a specific date (tours, transfers, yacht trips). Instead, the following cancellation/refund policy applies. For detailed information, you may review the Distance Sales Agreement.

We understand that travel plans can change. To be eligible for a refund, cancellation requests must be submitted to us via email or our official communication channels before the service time:

A. Cancellation Terms for General Tours and Airport Transfers:

• Full Refund (100%): Cancellations made 48 hours or more before the scheduled service time will receive a full refund.

• Partial Refund (50%): Cancellations made between 24 and 48 hours before the scheduled service time will receive a 50% refund.

• Non-Refundable Cases: Cancellations made less than 24 hours before the scheduled service or in case of a "no-show" (failing to arrive at the designated meeting point without prior notice) are non-refundable.

B. Cancellation Terms for Private Yacht Trips and Boat Rentals:

For yacht trips and private boat rental services, operational preparations (boat reservation, crew, and logistics) are completed in advance. Therefore, the following rules apply, differing from the general cancellation terms:

• Cancellations made 14 days or more before the service date will receive a full refund.

• Cancellations made between 7 and 14 days before the service date will receive a 50% refund.

• Cancellations made less than 7 days before the service date or in case of a "no-show" are non-refundable.

3. Change Requests

You can request changes to your transfer or tour details (such as flight delays, time shifts, or route updates) free of charge, subject to availability, up to 12 hours before the service time.

4. Refund Processing

• Approved refunds are transferred directly back to the original card used for payment via our secure payment infrastructure (Garanti BBVA Virtual POS).

• Depending on your bank’s processing times, the refund amount typically reflects in your account within 7 to 14 business days.